How To Return a Package

You can return a package in a few easy steps. We’ll walk you through the process.

How To Return a Package

If your shipper included a return label, you’ll need to affix it to your package

  • Your shipper may have included a label in your package, or instructions to print one.
  • You may be able to contact your shipper to get a label sent to you
  • If you have a label from your shipper, affix it to your package
  • You can either schedule a UPS pickup, or drop the package off at a convenient UPS location.

Don’t Have a Return Label? No Problem. To Return a Package

If your shipper didn’t include a label, you’ll need to create one

  • It’s easy to create a shipping label online. We’ll guide you through every step of the process.
  • Or, you can always take your package to The UPS Store® to create the label

Help! I don’t have a printer.

If you don’t have a printer, you can:

  • Scan and print by mobile barcode at a UPS location; or
  • Email the label to yourself (or a friend) to print later

Preparing Your Package

Pack your return in a sturdy box. Be sure to remove any old shipping labels if you’re reusing the box it arrived in, or one from a previous shipment. If you don’t have one, you can order supplies online or buy them at The UPS Store.

  • Seal your box with plastic or nylon tape at least two inches wide. Don’t use duct tape.
  • Wrap items separately with tags, packaging materials and cushioning. Get packaging tips.
  • Keep in mind, there are additional rules for special-care and prohibited items.
  • You’ll need to know the dimensions and weight of your box.

Help! I don’t know how to weigh my package.

You have two options:

  • Weigh yourself while holding the package, and then weigh yourself alone. Subtract one from the other; or
  • Use our flat rate shipping. You don’t need to know the weight of the package at all.

Preparing Your Package

Almost done! You’ve got three options to get it to us.

  • We can come to you (for an additional fee). Schedule a pickup.
  • Drop it off at a UPS location. Be sure to bring your identification.
  • You can also hand the labeled package to your friendly neighborhood driver.

Follow these steps for a successful shipment.

From shipping supplies to label printing, The UPS Store is your neighborhood one-stop shop.

 

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